This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Essential functions and responsibilities
- Provide 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
- Review and general clean-up of Ticket queue.
- Ensure timely resolution to trouble tickets.
- Ensure timely follow up with customers via e-mails or phone calls.
- Troubleshooting Network issues
- Toll Fraud monitoring
- Carrier route testing
- Wireshark pcap for both capturing and analyzing customer QoS and RFC events
- Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
Required skills
- Word, Microsoft Excel, Microsoft Outlook.
- Cisco certifications and VoIP fundamentals a plus
- One to Two years Network Operations experience or equitant
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
- The NOC is a fast paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
- Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
- Assigned duties should be performed in a timely and accurate manner.
- As this individual often represents the internal and external customers and colleagues – professionalism is a must.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jul 20, 2017
Posting Date:
Jun 19, 2017
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