Posted Jan 29, 2019
Primary purpose of the role The Team Leader –
Technical Team Lead will manage a team of technical specialists responsible for the operational maintenance of the organization environment through the provision of technical support and advice to users across multiple locations, platforms and technologies.
- Escalate issues, keep informed, advise and receive objectives
- Define scope for projects and maintenance activities
- Manage and report on supplier related KPI’s and performance targets
- Keep abreast of new technologies and trends within the industry
- Determine support requirements and plan for requested changes
- Agree system installation activities and provide feedback on projects
- Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements
- Define and monitor compliance with processes for the set-up and installation of hardware, software, applications, peripherals and the like systems to agreed service level
- Escalate performance issues with internal and/or external providers to minimise adverse impact of systems availability on business continuity
- Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency
- Source and secure appropriately skilled resources to meet current and future needs and comply with agreed standards and procedures
- Inspire, guide, support and motivate team, provide direction and manage performance
- Review the work and proposal of team members
- Encourage team to work collaboratively to contribute to achieving the team’s business outcomes
- Resolve and provide solutions to issues
- Enhance efficiency and quality of service to end users
Skills and Knowledge
Service Management, Service Operation, Service desk and incident management, Solution Development and Implementation, Installation and Integration, Systems Installation/Decommissioning Strategy and Architecture, Technical Strategy and Planning, Methods and Tools Procurement and Management Support, Supply Management, Supplier Relationship Management
Job Details
Nicheviq Infrasys
Nicheviq Infrasys
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