This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Dec 23, 2020 7 views
Role:
- Resolving tickets sent via company service desk system
- Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
- Data entry and support (via Phoenix, our Salesforce CRM)
- Tracking time taken for completion and raising edge cases for analysis
- Communicate with wider FRG business to seek required approvals
Essential:
- Excellent Excel, Word and Outlook skills
- Exceptional attention to detail
- Advanced English speaking and written skills
- Proactive self-starter with the ability to work to, and manage tight deadlines.
- Ability to organise own workload and keep track of all undertaken activities
- Taking innovative approaches to problem solving and devising inventive, creative solutions
Desirable:
- Familiarity with CRM systems
- Salesforce CRM
- Helpdesk/Service Desk/Support Experience
Hours – late evening / nightshift requirements
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Jan 24, 2021
Posting Date:
Dec 23, 2020
Nigel Frank International
Recruitment / Employment Firms · 1001-1500 employees - Islamabad, Karachi, Lahore, Murree, Okara, Rawalpindi, Zahir Pir, Zhob
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