Apply For This Job


Job Description


  • Resolving tickets sent via company service desk system 
  • Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
  • Data entry and support (via Phoenix, our Salesforce CRM)
  • Tracking time taken for completion and raising edge cases for analysis
  • Communicate with wider FRG business to seek required approvals  


  • Excellent Excel, Word and Outlook skills 
  • Exceptional attention to detail 
  • Advanced English speaking and written skills 
  • Proactive self-starter with the ability to work to, and manage tight deadlines.
  • Ability to organise own workload and keep track of all undertaken activities 
  • Taking innovative approaches to problem solving and devising inventive, creative solutions 


  • Familiarity with CRM systems 
  • Salesforce CRM
  • Helpdesk/Service Desk/Support Experience  

Hours – late evening / nightshift requirements

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Jan 24, 2021
Posting Date:
Dec 23, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Nigel Frank International

Recruitment / Employment Firms · 1001-1500 employees - Islamabad, Karachi, Lahore, Murree, Okara, Rawalpindi, Zahir Pir, Zhob

Similar Job Titles

Service Desk Support Engineer

Contour Software, Karachi, Pakistan
Posted Nov 21, 2020

Front Desk Officer

Punjab Elevators Co, Islamabad, Pakistan
Posted Jan 04, 2021

Front Desk Officer

Galaxy Pharma (Pvt) Ltd, Karachi, Pakistan
Posted Jan 14, 2021
View All