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Job Description

Role: 

  • Resolving tickets sent via company service desk system 
  • Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
  • Data entry and support (via Phoenix, our Salesforce CRM)
  • Tracking time taken for completion and raising edge cases for analysis
  • Communicate with wider FRG business to seek required approvals  

Essential: 

  • Excellent Excel, Word and Outlook skills 
  • Exceptional attention to detail 
  • Advanced English speaking and written skills 
  • Proactive self-starter with the ability to work to, and manage tight deadlines.
  • Ability to organise own workload and keep track of all undertaken activities 
  • Taking innovative approaches to problem solving and devising inventive, creative solutions 

Desirable:

  • Familiarity with CRM systems 
  • Salesforce CRM
  • Helpdesk/Service Desk/Support Experience  

Hours – late evening / nightshift requirements

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Jan 24, 2021
Posting Date:
Dec 23, 2020
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Nigel Frank International

Recruitment / Employment Firms · 1001-1500 employees - Islamabad, Karachi, Lahore, Murree, Okara, Rawalpindi, Zahir Pir, Zhob

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