Desktop Support Engineer
NteK Solutions General Trading & Contracting Co. W.L.L.
Multiple Cities, Pakistan
Posted Sep 11, 2019 1 views
Role
Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
May also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.
Key Responsibilities/Outcomes
Provides support for software, hardware and networking support for desktops, laptops and server.
Provides maintenance and support on legacy products Supports Core, server products
Performs disk replacement on EMC Symm products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction
Key Qualifications
1-2 Years Experience. Excellent analytical and client communication skills.
Skills
Job Details
NteK Solutions General Trading & Contracting Co. W.L.L.
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