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Job Description

  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality
  • Review the implementation and efficiency of quality and inspection systems
  • Document internal audits and other quality assurance activities
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical quality data
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize training interventions to meet quality standards
  • Coordinate and support on-site audits conducted by external providers

Job Details

Industry:
BPO
Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
I.I Chandriger Road, Karachi, Pakistan
Gender:
Male
Age:
26 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years (Quality Assurance (Call Center))
Apply Before:
Sep 01, 2017
Posting Date:
Aug 01, 2017
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NP Digitals

BPO · 11-50 employees - Karachi

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