Billing Responsibilities
• Prepare customers’ bills and mail to customers.
• Review invoices to identify any errors before invoice delivery.
• Compile and maintain documents and records of all billings.
• Process and monitor bills related credit memos.
• Initiate and establish new procedures in billing tasks.
• Improvise existing billing procedures to avoid the recurrence of errors.
• Update all billing procedures.
• Monitor online payments, credit card or bank transfer payments.
• Handle billing inquiries from the customers.
• Manage aged bills and inform customers regarding payments.
• Maintain and update customers’ database.
• Prepare monthly or periodic reports of all billings.
• Assist the accounts department in preparing account statements and financial reports. Collection Responsibilities
• As a collections/arrears/debt recovery officer you will be responsible for recovering outstanding debt from our customers
• Review accounts that are behind on their payments to determine appropriate action
• Answer customer inquires
• Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
• Achieve monthly targets and Key Performance Indicators
• Liaise with sales and operation teams to resolve customer queries/complaints
KNOWLEDGE & SKILLS
• Excellent numeric skills
• Able to follow processes and recommend improvements
• Computer literate including a good knowledge of Excel and Word
Job Details
We at OBHost focused on Hosting and Data Center solution, as well as associated services like Domain Registration, SSL Certificates and VPS. We have nine privately Data Centers across the world, including the EU. US, Canada, South Asia, We stand firmly on integrity, innovation, customer experience. Our mission is to provide reliable, scalable, secure and cost-effective hosting and data center solutions. We strive to establish and maintain partnerships with our customers and stakeholders. We won our customer trust by meeting their needs and requirements. We provide services of Website hosting, Domain Registrations, Dedicated Servers, VPS, Game Server, Turbo Hosting, WordPress Hosting, Windows Hosting, Linux Hosting, Managed Hosting and highly cost-effective and straightforward Root VPS hosting plans. We can cater your all hosting and data center need. We are top players in the hosting industries, fortified with years of rich experience allows us to provide not just products or services, but fully customized solutions that match your company’s current and future needs
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