About Position:
Increase overall cash collections and minimize bad debt adjustments while providing 5-star customer service in a business to business environment. Work closely and communicate professionally with internal and external customers via phone and email. Reconcile accounts, investigate discrepancies, identify problems and clearly present solutions to all parties involved including the management. Effectively and efficiently organize and prioritize daily duties.
Strategies and Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
a) Managing customer accounts.
b) Preparing customer statement of accounts.
c) (Resolving invoicing disputes) following up with customers on aged balances.
d) Efficient cash collection from all customers on GRN/bill-to-bill bases.
e) Receiving cash from sales executives and posting in ERP system.
f) Written and verbal communication to management for debts and solutions for efficient collection.
g) Regular visits to Customers for resolving debt problems and cash collection if needed.