Customer Support Executive - Inbound

Obsession International

Posted Mar 09, 2023 262 views Report Job

PKR. 25,000 - 40,000/Month

We at Obsession BPO & Telecommunication Provide telecom services and digital solutions to our clients in USA.

About the Role :

We are looking to hire for the position of Customer Support Representatives to provide with the required services to our US based clients while taking Inbound calls.

Shifts Available:

Full-time night shift only - 05:00 pm - 02:30 am
Shift timings may change as per the requirements of the business to an hour to two hours ahead or backward.

Job Description:

Customer support representative primarily assist the customers with their queries and provides with required technical/customer support. Representative achieves the given targets, performs multitasking and reports to higher (nominated) authorities.

Responsibilities:

Taking inbound calls (and making outbound calls, if needed).
Providing our customers/Clients with top-notch services and e technical support.
Multitasking - Engaging with other tasks, such as Tickets, Notes, Add-hoc calls, etc.
Meet daily, weekly and monthly targets.
Achieve upselling targets.
Ensuring adherence to production & production floor standard policies, including CDP.
Compiling the daily required data reports.
Reporting to the nominated higher authorities.
Achieving daily, weekly and monthly KPI's.

Ideal Profile Requirements

Regular and/or full-time students are advised not to apply.
Applicant must have excellent English speaking skills.
Applicant must have his/her own conveyance (mode of transportation) for daily commute to work.
Applicant must be willing to work in full-time night shift.
Applicant must be over the age of 18 with a valid CNIC.
Applicant must be computer savvy.
Applicant must have multitasking skills.
Applicant must have convincing skills.

What we Offer?

Basic Salary will be offered to the candidate based on the candidate's presentation in the interview. (25K-40K)
Monthly Bonuses of without a Cap.
Weekly Bonuses.
Personal Development trainings.
Perks on performance.
Provident fund.
Annual Leaves.
Paid Casual & Sick leaves (after probation).
R&R

Skills

American English Convincing People Customer Handling Multitasking Technical Support Committed to Customer Services

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Shamsabad, Rawalpindi, Pakistan

Gender:

No Preference

Age:

21 - 32 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh (International, Tele-sales, Customer Service, Technical Support, Call Center, BPO)

Apply Before:

Apr 10, 2023

Posting Date:

Mar 09, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.