We at Obsession BPO & Telecommunication  Provide telecom services and digital solutions to our clients in USA.

About the Role :

We are looking to hire for the position of Customer Support Representatives to provide with the required services to our US based clients while taking Inbound calls.

Shifts Available:

  • Full-time night shift only - 05:00 pm - 02:30 am
  • Shift timings may change as per the requirements of the business to an hour to two hours ahead or backward.

Job Description:

Customer support representative primarily assist the customers with their queries and provides with required technical/customer support. Representative achieves the given targets, performs multitasking and reports to higher (nominated) authorities.


  • Taking inbound calls (and making outbound calls, if needed).
  • Providing our customers/Clients with top-notch services and e technical support.
  • Multitasking - Engaging with other tasks, such as Tickets, Notes, Add-hoc calls, etc.
  • Meet daily, weekly and monthly targets. 
  • Achieve upselling targets.
  • Ensuring adherence to production & production floor standard policies, including CDP.
  • Compiling the daily required data reports.
  • Reporting to the nominated higher authorities.
  • Achieving daily, weekly and monthly KPI's.

Ideal Profile Requirements

  • Regular and/or full-time students are advised not to apply.
  • Applicant must have excellent English speaking skills.
  • Applicant must have his/her own conveyance (mode of transportation) for daily commute to work.
  • Applicant must be willing to work in full-time night shift.
  • Applicant must be over the age of 18 with a valid CNIC.
  • Applicant must be computer savvy. 
  • Applicant must have multitasking skills.
  • Applicant must have convincing skills. 

What we Offer?

  • Basic Salary will be offered to the candidate based on the candidate's presentation in the interview. (25K-40K)
  • Monthly Bonuses of without a Cap.
  • Weekly Bonuses.
  • Personal Development trainings.
  • Perks on performance.
  • Provident fund.
  • Annual Leaves.
  • Paid Casual & Sick leaves (after probation).
  • R&R

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Shamsabad, Rawalpindi, Pakistan
No Preference
21 - 32 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Fresh (International, Tele-sales, Customer Service, Technical Support, Call Center, BPO)
Apply Before:
Apr 10, 2023
Posting Date:
Mar 09, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Obsession International

BPO · 11-50 employees - Rawalpindi


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