Posted Aug 08, 2020
We’re hiring a Sr. Customer Service Officer to manage customer queries and complaints.
The ideal candidate must have great communication skills, be able to remain calm when customers are frustrated and have experience working with technology.
Previous experience in a similar role will be preferred.
Role and responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing Crossing platform inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with other teams.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
Job Details
Omega Group
Omega Villas (Pvt) Ltd. is a lush green pollution free housing society. Its located Near Faizpur Interchange Main Sharaqpur Road Lahore. Omega Villas Lahore, planned an area of 1600 Kanal, a self-contained, gated community equipped with all amenities of life. Omega Villas consists of mainly two projects i-e Omega Residencia & Omega Homes. We have developed Omega Residencia Sector "A" and Sector "B" respectively./p
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