Great operations is at the heart of ON and the driving force behind our simplicity. To achieve success weneed to bring together our customers, our restaurants, and an incredible lunch experience perfectly every singletime. On a daily basis we have to manage the logistics of thousands of moving parts and therefore standardizationand automation of our operations is key.
ON is looking for a detail-oriented Operations Assistant to support the team in managing the daily
operations for both restaurants and customers and helping continuously ensure a seamless user experience.
• Assist the team in daily operations and customer support.
• Communicate with our restaurants and delivery drivers to ensure seamless and on-time
• Handle incoming correspondences and help resolve daily operational issues.
• Proactively problem solve technical and logistical issues faced by our partner
restaurants. Provide feedback to vendors about daily meals and logistics.
• Manage customer service issues during daily operations, resolving issues swiftly with
both users and restaurants.
• Ensure restaurant information in our databases is correct.
• Gather and analyze data directly related to the health of our operations and provide
recommendations for ways to improve operational efficiency.
• Understand internal system for scheduling and dispatching for our partner restaurants.
• Assist the Operations team in coordinating corporate events of all sorts (team meetings,
• Food lover is a must!
• Passion for startups and the food industry
• Ability to multitask in a fast-paced, dynamic work environment
• Hard-working, self-motivated and strong interpersonal skills
• Organized with superhuman attention to detail.
• Excellent written and verbal communications skills (English).
• Quick and confident decision maker.
• Calm under pressure
• Logistical mastermind
• Must speak Urdu.
• Previous experience in operations or logistics is a PLUS
• Previous experience with customer support is a PLUS