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Job Description

NOC SHIFT LEAD Responsibilities·             

  • Supervise and train, in a coach/player role, a team of technical support specialists that are responsible for first-level support·             
  • Escalation points to assist with support requests·             
  • Proactively identify and effectively respond to critical network events·             
  • Provide multi-layer network troubleshooting support for small and large networks·             
  • Track carrier maintenance·             
  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks.·             
  • Provide evidence-based analysis of network outages (minor and major)Abilities & Requirements·             
  • Strong working knowledge of common internet protocols such as TCP, UDP, IGP/EGP protocols such as OSPF, IGRP and BGP·             
  • Excellent written and verbal communication skills·             
  • Able to simply and professionally communicate advanced and technical concepts to a wide range of people such as peers, managers, customers and vendors·             
  • Functional knowledge of OSI model·             
  • Extensive working experience with monitoring tools and industry standard diagnostic tools such as ping, traceroute, SolarWinds, tcpdump, Wireshark or similar.·             
  • Comprehension of Cisco IOS internet routing, switching and firewall troubleshooting·             
  • Maintain well written and detailed customer communication, trouble ticketing and outage notifications·             
  • Assist leadership in development of training documents and tutorials·             
  • Occasionally need to temporarily adjust work hours.·             
  • Can employ rational and logical thinking to make quick and sound decisions·             
  • Working knowledge of IPsec Site-to-site VPN`s and Linux (CLI) network diagnostic tools.Qualifications·             
  • 2-4 years client facing NOC and/or Technical Support experience·             
  • 1 year in a lead or supervisory role·             
  • Experience opening tickets and escalating issues with Telco, Broadband, and Cellular WAN providers·             
  • Self-motivated, independent, and highly task oriented·             
  • Exposure to Cellular and/or RF-based wireless technologies·             
  • Intermediate Microsoft Excel knowledge (advanced creation and manipulation of pivot tables, v-lookup, index, chart creation, etc.)·             
  • Experience in review of the network graph and reporting data·             
  • Prior experience working for an IoT and/or M2M firm is a plus Education·             
  • Bachelor Degree in a related STEM field and 1 year of related work experience or 4 years of equivalent work experience·             
  • Current CCNA or CCNP/DP certification or equivalent experience Process Knowledge:·            
  • Fault & Incident Management·            
  • ITIL V3 & Service Desk·            
  • Change Management·            
  • Release Management·            
  • Performance and Reporting  

Specific Tasks

  • Network Handling
  • Monitoring

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
25 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Jul 13, 2021
Posting Date:
Jun 14, 2021
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One Network Pvt Ltd

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