Apply For This Job


Job Description

  • We are an inbound support office for several minicab/taxi companies in the UK.
  • The primary objective is answering phone calls from across the world and taking bookings for journeys.
  • Our agents adhere to international standards with excellent English & outstanding customer care. 
  • One Vision is unparalleled in offering financial and job stability.
  • Our offices are based in Lahore.  
  • We ideally require UK return candidates who understand London and its geography.
  • However, all applicants must be based in Lahore.

Main Duties:

  • Handling inbound calls and processing customer bookings, reservations and inquiries
  • Building relationships with new and existing customers and corporate clients
  • Managing travel and journey issues on behalf of our customers via Real time in-house tracking systems and applications
  • Case creation for customer complaints
  • Achieve and maintain all performance, productivity and quality targets set

Essential Requirements:

  • Good command of the English language
  • Excellent verbal and written communication skills
  • Computer literate with good keyboard skills
  • Call centre and/or customer service experience
  • Previous experience in a customer support role.
  • Exceptional Communication Skills in the English Language is mandatory for this role.
  • Strong phone and verbal communication skills along with active listening
  • Candidates having working knowledge and understanding of Ghost, Icabbi and Cordic will be preferred.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Preference will be given to candidates having:

  • Taxi or similar travel booking experience
  • Customer service experience
  • Working knowledge of any cab dispatch system
  • Lived in London for 2-3 years


If you have been a cab controller in London – You are almost guaranteed a Job in Lahore. 

Job Details

Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
23 - 55 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year (1 Year (Experience in the relevant industry is not mandatory but preference will be given to candidates who have actually worked in the cab/minicab/taxi industry or those who have previously lived in London))
Apply Before:
Mar 01, 2020
Posting Date:
Feb 03, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

One Vision

Call Center · 1-10 employees - Lahore