This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 12, 2022 392 views
PKR. 25,000 - 35,000/Month
We’re looking for an adaptable person, who understands how to provide excellent customer service with a minimum of 4 years of customer service experience. The role will report directly to the Customer Services Supervisor.
Responsibilities will include:
- Delivering excellent customer service and acting as an ambassador for the company, by ensuring a supportive customer experience that reflects the company’s brand and vision.
- Providing customer support via email, phone, or social media channels such as Facebook or Instagram
- Research product details or company policies to answer questions
- Providing information about products and services including pricing, availability, delivery options, and order status
- Responding to questions about products, shipping, returns, exchanges, and other topics
- Ensuring high levels of customer service
- Liaising with other departments to meet customer demands
- Handling returns, exchanges, and other customer service issues related to online purchases
- Contacting eBay and Amazon customer service to optimise account health by dealing with account defects, late delivery rates and negative feedback
Job Requirements:
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer skills.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Dec 13, 2022
Posting Date:
Nov 12, 2022
Work Environment
Supervisor’s gender:
Male
Percentage of female coworkers:
1-9%
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