Posted Jun 20, 2022 234 views
- Identifying, diagnosing, and resolving the level 1 and Level 2 issues in computer hardware and software.
- Installing and upgrading hardware and software and providing complete assistance while configuring
- Hardware’s, software, and peripherals of the end-user systems.
- Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mail, or in person.
- Providing support of mobile, wireless devices and network-attached.
- Providing end-user support through remote such as Bomgar and SCCM applications.
- Create User authentications; assign relevant T-Codes & group profiles to concerned department’s users in ERP.
- Address end-user ERP problems and coordinate with ERP consultant to resolve end-user problems ASAP.
- Setting up new users 0ffice365 accounts & create profiles, Groups, and Computers, including account setup and Password reset service.
- Monitor the Network Equipment of both locations via SolarWinds Network Performance Monitor (NPM).
- Inform Global Network Team if any issue is observed in Network Equipment (Firewall, Switches, ISPs Link, WLC and APs).
- Following up and resolving the complaints and service requests of users through the services desk.
- Coordinate with Central IT Team, QMS Team and BI/BA Team for the proper rectification of users’ issues.
- Perform upgrades and additions to cabling infrastructure in order to increase functionality and usability.
- Identifying, designing and Supervising the new project or deployment assigned by IT Manager.
- Responsible for maintaining IT assets of all users active and non-active.
- Updating the inventory of all network equipment’s active and non-active in Cloud-Based application (Lansweeper).
- Install, repair and maintains IP telephony system, PABX and Gateway.
- Managing and maintaining the network-enabled cameras installed at Head Office and Plant side.
- Design, specify, configure, and install CCTV systems and maintained NVRs.
Skills
Job Details
Ontex Pakistan Pvt Ltd
About Ontex: Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. Ontex around the world: Ontex has operations in many markets around the world. The set-up keeps us flexible and close to our customers and the consumer to make sure that they get the best value from our products. Our history: Ontex was founded in Belgium in 1979 as a supplier of underpads for Belgium hospitals, clinics and care homes. Since then we have built an international business through organic growth and a number of key acquisitions.
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