Develop yearly sales plans by keeping in view the target from top management, Sales forecasting and last year’s sales performance.
Achieve monthly sales targets of bakery outlets through his team and prepare a report of monthly sales.
Achieve monthly sales targets of bakeries through his team and prepare a report of monthly sales.
Perform unannounced visit of any one bakery on daily basis to check the performance of in- charges and his team.
Monitor and guide In-charge bakeries’ supervisors on their performance in reference to their performance parameters and ensure a smooth operational functionality of all operation’s domains.
Ensure quality customer services at bakery outlets by reducing customer dissatisfaction incidents and arranging mystery shopping.
Ensure that In-charges of bakeries are purchasing the stock as per the demand to avoid over or under stocking.
Look after the procurement related administrative matters when required (In absence of In-charge)
Ensure the smooth operations of Warehouse by getting weekly stock in and out report from In-Charges and also ensure weekly warehouse audit of bakeries.
Look after the warehouse administrative matters when required (In absence of In-Charge)
Conduct quarterly meetings for setting / reviewing / revising performance standards and KRAs of the direct reportees. As well as conduct time to time performance monitoring sessions (as & when required)
Perform Performance evaluations of immediate staff on quarterly basis.
Ensure Proper Training & Development of the Staff wherever & whenever needed through performance appraisal and training need analysis.
Developing staff through formal and informal coaching, counseling & mentoring sessions.
Educates and trains store staff on merchandise, registers, customer service and salesmanship.
Creates an environment of discovery in the bakery that sparks customer interest through an always changing opulent environment.
Works with the management to execute Ready Go processes and procedures that ensure that the "back" of the outlet works as well as the "front" from a customer perspective.
Assist top management in planning new outlets, finding new places, new place sales forecasting and be responsible for the inauguration day activities of new bakeries.
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