Posted Jan 30, 2019
We are looking for skilled male/female staff to join our teams of CSRs/TSRs on Inbound project. If you think you can work up to the mark and are enthusiastic to work in an environment that molds you into professional, apply here. Handsome salary package is being offered to the deserving candidate.
Job Timings:
(between 7:00pm-6:00am)
As the customer service officer, you will:
- Meet and greet clients and customers
- Respond to internal and external enquiries via email and phone.
- Manage customer order entries
- Provide customers with quotes and product knowledge
- Perform general administration tasks
- We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
The successful candidate will also have:
- Excellent communication skills
- A warm, approachable manner
- Extensive experience using MS office software
- Experience using database management system
Job Details
Orazone Technologies (Pvt) Ltd
Orazone Technologies is dedicated to provide technology consultations to our customers. There would not just be risks of investing in technologies, but also they would be caused by not investing in them. It is required for organizations to choose the most appropriate timing for investment, not too early and not too late. And also company-wide unity is required for large projects and strategic business negotiation as well as appropriate technical advices, which are key factors for success. With our diversified business model, we at Orazone Technologies provide quality business solutions to our clients. Making the most of our experience, we support our customers and partners to establish TRUE business relationship providing perfect solutions for business and workflow of our customers. Providing solutions for our International clients with high-tech and experienced work force.
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