Call Center Supervisor

Orient Biz Tech Verified

Lahore , Pakistan

Posted Feb 11, 2021 87 views Report Job

PKR. 50,000 - 100,000/Month

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Job Description

We are looking for a Supervisor for a US-bound English call center. Must have a previous supervisor or team lead experience in a call center.


Responsibilities:



  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

  • Answering agent questions regarding best practices or difficult calls.

  • Identifying operational issues and suggesting possible improvements.

  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

  • Preparing reports and analyzing data to assist management as they determine call center goals.

  • Working with other management team members to support agents and maximize customer satisfaction.


Benefits:



  • Basic Salary + KPIs

  • Saturday Sunday Off

  • English US-bound campaign.

  • Timings: 9:00 pm (Evening) to 6:00 am (Morning)

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 12, 2021
Posting Date:
Feb 11, 2021
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Orient Biz Tech

Information Technology · 1-10 employees - Lahore

pWebsites development company/p

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