IT Technical Support Engineer

Orion Global Verified

Multiple Cities, Pakistan

Posted Sep 19, 2017 1881 views

PKR. 30,000 - 35,000/Month

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Job Description

·        Research and identify solutions to software and hardware issues

·        Training of all Engineers for day to day activities,

·        Diagnose and troubleshoot technical issues, including account setup and network configuration

·        Ask customers targeted questions to quickly understand the root of the problem

·        Track computer system issues through to resolution, within agreed time limits

·        Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

·        Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·        Provide prompt and accurate feedback to clients

·        Ensure all issues are properly logged

·        Prioritize and manage several open issues at one time

·        Prepare accurate and timely reports

·        Document technical knowledge in the form of notes and manuals

·        Maintain jovial relationships with clients.


·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

·        Must have excellent communication skills (speaking and drafting)

·        Hands-on experience at least one year with Windows/Linux/Mac OS environments

·        Good understanding of computer systems, mobile devices and other tech products

·        Ability to diagnose and troubleshoot basic technical issues

·        Familiarity with cabling standards and passive media (CAT, fiber etc.)

·        Familiarity with remote desktop applications and help desk software

·        Excellent problem-solving and communication skills

·        Ability to provide step-by-step technical help, both written and verbal

·        BS degree in Information Technology, Computer Science or relevant field

·        Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Computer Engineering, BC BS, IT SPECIALIST
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 19, 2017
Posting Date:
Sep 19, 2017
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Orion Global

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Orion Global Managed Services is a professional and highly efficient team of seasoned IT outsourcing experts. When it comes to taking care of your company’s managed IT needs, we have a solid track record for expert delivery, our team knows exactly what to do. We have seen it all, and done it all, in ...Read More

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