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Full Time/Permanent

Customer Service Executive

icon Pakistan, Lahore


Job Description

  • Monitoring Emails/ Zendesk
  • Coordination with Courier Services.
  • Complaint resolution.
  • Process the refunds.
  • Generate reverse pickups.
  • Coordination with Retail stores to facilitate the online queries.
  • Coordination with Warehouse regarding complaint orders.
  • Maintain Master complaint Sheet.
  • Prepare weekly, monthly Customer Service reports.
  • Coordination with different departments to facilitate customers queries.
  • Any other task assign by Line.

Required Skills

Customer Analysis,Relations Management,عمليات خدمة العملاء,Process Operations Handling
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Industry

Retail

CATEGORY

Client Services & Customer Support

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Entry Level

Minimum Experience

1 Year

Total Positions

1

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