Job Description

• As a first-level support provider, investigate and resolve application functionality issues.
• Proactively monitor, identify, and remediate ERP system issues every day, focusing on delivering system stability and availability.
• Be the liaison between business and 3rd party ERP support partner for technical and support issues which need escalation for resolution.
• Identify and record systems issues in the Help Desk system to review and resolve with a 3rd party ERP support partner.
• Assist key users in testing new functionality, documenting, and retaining ERP knowledge.
• Must have the ability to proactively deal with system hardware-related issues.
• Provide networking support to stores and ensure that the store’s system should connect with networking.

Required Skills