Posted May 26, 2021 66 views
We are looking for confident, well-spoken, and talented individuals to answer phone calls for a UK-based taxi company.
This job is ideally suited to UK return candidates. However, all applicants who demonstrate good communication skills and some knowledge about London and its geography will be considered.
Main Duties:
- Handling inbound calls, customer bookings, reservations, and inquiries.
- Managing travel and journey-related issues of our customers via a real-time dispatch and tracking system.
- Achieve and maintain all performance, productivity, and quality targets set by the management.
Essential Requirements:
- Strong command over Spoken-English (British Accent Preferred).
- Must be computer literate with good keyboard skills.
- Call center and/or customer service experience.
- Must be willing to work unsociable hours/shifts if required.
- Punctuality, discipline, and integrity.
Preference will be given to candidates having:
- Taxi or similar travel booking experience.
- Customer service experience in UK-based call centers.
- Working knowledge of any cab dispatch system.
- Lived in the UK for 2-3 years.
Remuneration Structure:
- Fixed basic salary.
- Performance-based bonuses.
- Paid annual holidays.
- Paid training period.
Skills
Job Details
Outkom Enterprises
We are a London and Lahore based company looking for new faces and new ideas. Outkom offers an innovative, fast-paced, friendly and informal working environment. Our agents are trained according to a peak code of conduct and are always adept at understanding customer needs, and most importantly, delivering on them. Outkom-Enterprises is unparalleled in offering financial and job stability. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider Outkom Enterprises..
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