Posted Jan 18, 2022 26 views
The tasks we are looking to be completed by the role of Head of Business Process Outsourcing (BPO).
You will lead the Data Entry (our PreSales teams of around 90 people), Back Office Outsourcing, eCommerce Outsourcing, and other BPO teams
You will create and implement remote employee training programs for all BPO teams
You will provide effective communication to management and the other departments as appropriate and necessary
You will review, analyze and report on team performance
You will provide strategic direction to the international BPO team
You will work towards organizational objectives by having an in-depth knowledge of the company requirements and goals
You will implement and manage metrics to drive results
Your experience
- You have a Master’s Degree or higher level of education in a relevant discipline
- You have 10+ years of BPO and Management experience
- You have international exposure, preferably with European clients
- You have hands-on experience in implementing and managing metrics to drive results
- You have experience in creating and implementing (remote) employee training programs
- You have strong project management and leadership experience in managing teams of 100 or more members
- You have great interpersonal skills and a great attitude that is contagious and “can-do”
You have working experience with CRM tools (knowledge of VTiger would be advantageous)
You have exceptional written and verbal communication skills in English. Knowledge of the German Language would be a huge advantage
Job Details
Outsourcing4work GmbH
Who is outsourcing4work? We are a 100% remote IT & Human Resources services company with a team of 150+ people living and working remotely in 17 countries around the world. Our company was founded in Germany 27 years ago. We live the philosophy of digital, location independent and flexible work for our employees as well as in the business model every day. What motivates our co-operation and our team? We have some daily rituals that make us strong and weld us together. These include short stand-up meetings in the teams, a daily paid coffee break, individual e-learning plans and our after-work events. We know each other as if we were in an office, but we have never all met in person. We value team cohesion and know how hard it is to sit at the laptop all day long and sometimes feel lonely. We have found a good and healthy way with our various offers – would you also like to become part of our team? Being independent of location and yet not missing out on a trusted team? Then you have come to the right place.
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