We over at Oval Communications are looking for an experienced Dialler manager to take responsibility for the outbound dialling management. This is an opportunity to join the Dialler Department, which will be supporting a growing outbound function and to ass significant value thorough enhanced performance by supporting the team to deliver In its delivery and sales conversions, through highly effecting Dialler analysis and management. There will be a future opportunity to help the business in assessing and producing future technologies as the team and department evolves.
To review, monitor and analyse dialler and activity performance, in order to identify areas of improvement and dialler efficiencies. Contributing to the management of an effective and profitable management of an operational unit, delivering exceptional performance and service on behalf of our clients, in accordance with regulatory and contractual agreements.The Dialler Manager is accountable for managing the contact centre contact strategy and technical dialler management to enhance operational performance and effectiveness, suggesting and promoting improved practices, challenge existing contact and activity models, strategy and flow paths.
What we need from you?