• Participates in designing of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Performs monitoring of customer care email responses
  •  Participates in customer and client listening programs to identify customer needs and expectations.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  •  Perform other duties as assigned

Job Details

Industry:
BPO
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
2 Years
Apply Before:
Dec 13, 2020
Posting Date:
Nov 12, 2020

Overstep Services BPO

BPO · 11-50 employees - Islamabad, Rawalpindi

pOverstep Services BPO/p

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