Trainer - Call Center

Overstep Services BPO Verified

Rawalpindi , Pakistan

Posted Feb 04, 2021 45 views Report Job

PKR. 35,000 - 70,000/Month

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Job Description

Key Responsibilities and Duties/Results Expected / KPI:

  • Develops implements and modifies training programs to ensure the effectiveness of programs delivered to call center/customer service personnel.
  • Reports an individual’s progress and identifies additional training needs.
  • Assist in program development when there are new products and/or services.
  • Providing, monitoring, evaluating and recording effective training activities.
  • Design specific training programs to help develop or improve job-related skills.
  • Responsible for training of the new recruits.
  • Responsible for conducting refreshers training when required.
  • Responsible for conducting training for any new offer/product being introduced in the market.
  • Responsible for developing and updating the training manuals/material.

Job Description:

  • Excellent communication skills
  • Understanding of company's or call center's mission
  • Organized, energetic, and able to motivate employees,
  • Experts in how to operate the equipment needed for the job
  • Public speaking and presentation skills,
  • Exceptional Communication and Interpersonal Skills.
  • Optimistic with a supportive attitude.
  • Details oriented.
  • Results-driven.
  • Role model Customer Service professional profile.
  • Absolute knowledge of local as well as International Contact Center market trends.

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Saidpur Road, Rawalpindi, Pakistan
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 05, 2021
Posting Date:
Feb 04, 2021
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Overstep Services BPO

BPO · 11-50 employees - Rawalpindi

pOverstep Services BPO/p

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