This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Feb 04, 2021 1 views
PKR. 35,000 - 70,000/Month
Key Responsibilities and Duties/Results Expected / KPI:
- Develops implements and modifies training programs to ensure the effectiveness of programs delivered to call center/customer service personnel.
- Reports an individual’s progress and identifies additional training needs.
- Assist in program development when there are new products and/or services.
- Providing, monitoring, evaluating and recording effective training activities.
- Design specific training programs to help develop or improve job-related skills.
- Responsible for training of the new recruits.
- Responsible for conducting refreshers training when required.
- Responsible for conducting training for any new offer/product being introduced in the market.
- Responsible for developing and updating the training manuals/material.
Job Description:
- Excellent communication skills
- Understanding of company's or call center's mission
- Organized, energetic, and able to motivate employees,
- Experts in how to operate the equipment needed for the job
- Public speaking and presentation skills,
- Exceptional Communication and Interpersonal Skills.
- Optimistic with a supportive attitude.
- Details oriented.
- Results-driven.
- Role model Customer Service professional profile.
- Absolute knowledge of local as well as International Contact Center market trends.
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Location:
Saidpur Road,
Rawalpindi,
Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 05, 2021
Posting Date:
Feb 04, 2021
Overstep Services BPO
BPO · 11-50 employees - Rawalpindi
pOverstep Services BPO/p
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