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Chat Support / Marketing Communication Specialist
Ovex Technologies Pakistan Pvt Ltd
Islamabad , Pakistan
Posted Oct 08, 2025 197 views
Experience Required: Entry-level (fresh graduates welcome); no prior experience necessary, but strong communication skills are essential.Type: Full-time
Gender Preference: Female (as specified)
Key Responsibilities:
- Manage day-to-day customer inquiries via WhatsApp chats, ensuring prompt, professional, and accurate responses.
- Handle sociamedia messaging and replies across platforms such as Facebook, Instagram, Twitter/X, and LinkedIn to engage with customers and prospects.
- Conduct discovery calls to understand client needs and qualify leads when required.
- Assist in drafting marketing communications, including emails, sociamedia posts, and promotionacontent.
- Perform additionatasks as assigned by the manager, such as data entry, lead tracking, basic reporting, or other administrative duties.
- Monitor and engage with online communities to enhance brand presence and customer satisfaction.
- Escalate complex issues to relevant teams or the manager for resolution.
Required Skills and Qualifications:
- Bachelor's degree in Communications, Marketing, Business, or a related field (or equivalent).
- Excellent written communication skills in English; Urdu proficiency is a plus.
- Familiarity with sociamedia platforms and chat tools (e.g., WhatsApp Business).
- Customer-service oriented with a friendly, patient, and professionademeanor.
- Quick learner with strong attention to detaiand adaptability to new tasks.
- Must Have: Exceptionawritten communication skills and the ability to handle multiple chat-based interactions efficiently.
What We Offer:
- Competitive base salary plus performance-based incentives tied to customer satisfaction and task efficiency.
- Opportunities for career growth in a dynamic and innovative software development environment in Islamabad.
- Comprehensive training in customer service, sociamedia management, and marketing communication tools to enhance your skills.
- Collaborative and supportive team culture with access to mentorship from experienced professionals.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor\'s degree in Communications, Marketing, Business, or a related field (or equivalent).
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years (Exceptional written communication skills and the ability to handle multiple chat-based interactions efficiently.)
Apply Before:
Nov 01, 2025
Posting Date:
Oct 08, 2025
Ovex Technologies Pakistan Pvt Ltd
Information Technology · 51-100 employees - Islamabad
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