Posted Nov 23, 2016 1 views
- Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
- Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
- Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage
Required Skills
- Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
- Good basic understanding of Linux.
- Certification of MCSE & MCP required.
- Good understanding of how an incident Ticketing system and escalations work
- Prior technical support experience or system administration is preferred
- Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
- Be proactive in developing their own customer relations
- Have good technical knowledge of computers software & hardware.
- Be a competent presenter.
- Work well as part of a team.C++, PHP, SQL, HTML/XHTML, Haskell, PL/SQL, PL/I, SQLBase, MySQL, mSQL, Ajax,
Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am
Job Details
Ovex Technologies Pvt Ltd
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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