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Job Description

  • Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
  • Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Required Skills

  • Prior experience of Microsoft technologies i.e Microsoft Cloud, Office 365, Azure.
  • Good understanding of Technical Support.
  • Good understanding of how an incident Ticketing system and escalations work
  • Prior technical support experience or system administration is preferred
  • Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
  • Be proactive in developing their own customer relations
  • Have good technical knowledge of computers software & hardware.
  • Be a competent presenter.

Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Global Service Desk
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor (14 Years)
Degree Title:
BCS/MCS
Career Level:
Entry Level
Experience:
Fresh - 3 Years (Microsoft Technologies, Office 365, Microsoft Cloud)
Apply Before:
Jun 05, 2017
Posting Date:
May 16, 2017
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Ovex Technologies Pvt Ltd

BPO · 601-1000 employees - Islamabad

Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clien ...Read More

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