We are looking for a Call Center Supervisor for our inbound sales department with at least 3 to 5 years of experience dealing with USA & UK clients. 

Job Responsibilities. 

  • Make your own Sales and Hire New team members.
  • Ensure the smooth/effective customer handling by Customer Services Staff 
  • Floor Management (Smooth Customer Flow) 
  • Innovative ideas to keep increasing recurring income.
  • Responsible for achieving high customer satisfaction through high-quality product delivery.
  • Take accurate measures against feedback from customer service 
  • Make sure the client is educated not to expect any free work as it is a cost to the company
  • Sets tough targets on Leads to convert to sales for team members, when not achieved, checks it on a weekly and monthly basis
  • Hire new people, Train them, build a team.
  • To ensure proper administration and discipline in the Customer Service Center
  • Responsible for the high motivational level of the staff within the subunit 
  • Conduct regular meetings with team to discuss operational issues and provide performance feedback 
  • Daily huddles to keep CSC updated with changes.
  • Keeps the CRM up to date with daily leads ( valid or invalid – this is information the company is spending money on).
  • Group meetings upon a sale is being finalized to make sure the understanding amongst involved departments is optimal.
  • Do not keep a resource more than 2 to 3 weeks after hiring if he/she is no good. You can easily judge it in the first couple of days. 
  • Listens to frontier calls, and analysis and guides his team on a daily basis

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 23, 2024
Posting Date:
Aug 23, 2024

Packaging Daddy (SMC - Private) Ltd

Arts / Entertainment · 11-50 employees - Lahore

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