Responsible for troubleshoots, repairs and maintenance for computer equipment (e.g. PCs, laptops, VDIs, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems.
Responsible to deliver proactive onsite support and knowledge transfer to the customers.
Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), cloud computing and apps, Print management solution (Server and users Side).
Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s.
Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports.
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems.
May perform routine security checks on the system.
Participate in complex technical projects.
Routine Maintenance and Installing/configuring new computers/telephones.
Maintaining inventory of equipment and supplies (cables, adapters, etc.).
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Setting up new users’ accounts and profiles and dealing with password issues.
Conducting safety checks on computer equipment.
Coordinates closely with the Ticketing helpdesk.
Supports technical needs of conferences.
Supports the development and maintenance of department websites.
Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary.
Responsible to adhere with all information security policies and procedures of the University.
3 years’ experience in the relevant field (Experience of Pak is a plus)
Proficiency in English language, spoken and written.
Marrtial status single is a plus
Resume with pictures are prefered
Young professional are preffered
Pefered qualification for candidates ( Bachelor in computer Science, Ms or phd in IT )
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