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Job Description

Incumbent will be responsible for: 

  • Ensure highest level of quality service; reduce repeat repairs and response to customers & dealers. 
  • Monitor, control and minimize operational expenditure and manage within allocated budget. 
  • Coordinate Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality level with Sales Teams and Dealers to ensure that all complaint are resolved. 
  • Ensure timely reporting & feedback to CSD HO on critical issues. 
  • Ensure availability of spare parts and maintain sufficient stock according to market requirement. 
  • Raise timely demands to arrange spare parts from CSD HO and local purchase. 
  • Ensure all requirements of IS0-9000 Quality Management System are fulfilled and work is in accordance to defined standards. 
  • Educate and train service staff to effectively perform their responsibilities. 
  • Recommend Sales Returns keeping in view the technical reason and follow the sales return procedure.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Ferozepur Road, Lahore, Pakistan
Minimum Education:
Bachelor (14 Years)
Degree Title:
B-Tech (Mechanical) / B. Sc (Mechanical)
Career Level:
Experienced Professional
3 Years - 7 Years (Candidates from Appliances industry will get preference.)
Apply Before:
Jul 07, 2018
Posting Date:
Jun 07, 2018
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Pak Elektron Limited (PEL) is the flag bearer of the Saigol Group of Companies. The products manufactured by PEL have always been of high standard and the name 'PEL' is synonymous with QUALITY all over Pakistan. Since its inception in 1956, the company has been working for the advancement an ...Read More

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