We are looking for an Inbound Call Operator / Customer Service Representative to join our Real Estate-Construction Company in USA. We are looking for a deadline-focused individual to be responsible inbound calls operation.

  • Must be good at English. Neutral or US accent needed.
  • Must have experience handling inbound calls for construction / home remodel company.
  • Must have experience with scheduling in CRM.

Responsibilities

  • Take messages & gather information
  • Handling inbound customer calls and ensuring the customer’s requests are handled accurately and in a timely fashion.
  • Ensure customer information, notes, and products are updated accurately in the ERP or CRM system.
  • Responsible for communicating accounts receivable balances to the customer, along with promotions with the intent to increase share of wallet with the customer.
  • Responding to emails and live chat inquiries.
  • Making Priority call back list.
  • Setting Appointments.
  • Respond to Emergency Alarms.
  • Be a lifeline to customers.
  • Resolve customer's issues or concerns.
  • Compile, analyze, maintain, and distribute reports.
  • Think critically when planning to assure project success.

Skills

  • Helpfulness and a customer-first attitude
  • The passion to take ownership and stick with an issue until it is resolved
  • The ability to communicate persuasively
  • Sharp thinking and an eye for detail
  • Drive and enthusiasm for meeting targets and deadlines
  • Proven ability to thrive in a fast-moving environment
  • Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
  • We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
  • You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
  • Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Feb 19, 2020
Posting Date:
Jan 18, 2020

Pak Logics

Information Technology · 11-50 employees - Faisalabad, Islamabad, Karachi, Lahore, Multan, Peshawar

Providing IT Services software development website development hardware troubleshooting

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