Call Center Executive/ Agent

PAK WAYS International Pvt Ltd Unverified

Lahore , Pakistan

Posted Jun 11, 2019 320 views

PKR. 25,000 - 50,000/Month

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Job Description

  • 25k to 50k with Incentives based on KPI’s)

     

    • Managing large amounts of inbound and outbound calls in a timely manner

    • Following call center “scripts” when handling different topics

    • Identifying customers’ needs, clarify information, research every issue and providing solutions to achieve satisfaction

    • To prepare, compile, organize and maintain different escalations.

    • Seize opportunities to upsell products when they arise

    • Build sustainable relationships and engage customers by taking the extra mile

    • To handle general tasks or any assignment given by the supervisor/team lead.

    • Build sustainable relationships and trust with customer accounts through open and interactive communication.

    • Excellent verbal and written communication skills are required along with an ability to work in teams under pressure.

    • Adherence and compliance to SOPs

    • Strong communication and team player skills

    • Meet personal/team qualitative and quantitative targets

     

    Benefits for Employee

     

    • Salary + Monthly bonuses (Incentives)

    • Top performance bonus.

    • Annuals as well as fast track promotion opportunity.

    • Friendly and motivated work environment.

    • Promotions & much more to make extra income

    • Team picnics, Hangouts

     

    Requirement

     

    • Previous experience in a customer support role

    • Track record of over-achieving quota

    • Strong phone and verbal communication skills along with active listening

    • Familiarity with CRM systems and practices will be considered as plus point

    • Customer focus and adaptability to different personality types

    • Ability to multi-task, set priorities and manage time effectively

     

    Job Details

     

    Industry: Telecommunication 

    Functional Area: Customer Support

    Total Positions: 50 Post

    Job Shift: Rotating Shifts according to client market.

    Job Type: Full Time/Permanent

    Job Location: Lahore, Pakistan

    Gender: No Preference

    Age: 20 - 30 Years

    Minimum Education: Bachelors

    Career Level: Entry 6 months to 2+ year experience

Job Details

Industry:
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Cavalry Ground, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 11, 2019
Posting Date:
Jun 11, 2019
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PAK WAYS International Pvt Ltd

Call Center · 101-200 employees - Lahore

Pakways Group has immense portfolio ranging from Trading/Import/Export/Services/Engineering in More than 6 countries.

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