Designation  :         IT Support Specialist

Reports to    :         Assistant Manager Technical

Scope: This position exists to provide immediate resolution/feedback to Cellular Mobile Operators (CMO’s) issues/queries in the evening and night shifts as well as during the morning shift on weekends and holidays.

Responsibilities

  • Informing PMD’s Technical Staff and the Cellular Mobile Operators PoCs regarding any Outages or Issues, both at PMD or the Cellular Mobile Operator End – Ensure Compliance to Escalation Matrix
  • Monitoring of all Systems and Services: Keeping Track of Application Logs for all PMD Hosted Systems & Services
  • Monitoring WAN and LAN Networks to ensure smooth connectivity
  • Keeping Track of Power (WAPDA, Generators, UPS) & generate regular reports
  • Early Identification and First Level Troubleshooting & Rectification of Issues
  • Monitoring & Reporting of Back-Ups Executions & Restoration
  • Coordination with Vendors and Ensuring Compliance of SLAs
  • Coordination / Follow-Up with Internal & External Technical Teams for the Resolution of Issues
  • Log all Activities / Generate Initial Incident Reports

Principal Accountabilities

  • Timely Relaying of Information regarding Outages / Issues to all Stake Holders
  • Timely Escalations
  • Timely Follow-up of Issues
  • Thorough Monitoring of All Systems and Services
  • Timely logging and tracking of Cellular Mobile Operators complaints and queries.
  • Furnishing Daily reports (Internal & External)

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Department:
Technical
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Computer Science, IT, Software Engineering
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Apr 20, 2021
Posting Date:
Apr 05, 2021

Pakistan MNP Database G Limited

Telecommunication / ISP · 11-50 employees - Islamabad

Pakistan MNP Database G Limited provides B2B Services to the Four Cellular Mobile Operators regarding Mobile Number Portability. Pakistan Mobile Number Portability (MNP) Database (Guarantee) Limited, a subsidiary of all four Cellular Mobile Operators (CMOs) in Pakistan, invites motivated high-caliber professionals to be a part of its team based in Islamabad. Our objective is to excel and achieve the highest standards of customer satisfaction and acceptability in the national market at all levels.

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