Posted May 24, 2019 13 views
PMD is looking for a motivated and dynamic individual for its MNP Operations to coordinate with the Clients for MNP Operations, Complaints Resolution and their follow-up. The job also includes the handling of the Complaints Management System as well as the generation of related and other MNP Reports. The ideal candidate must possess a 4-years Bachelor / 2-year Master degree in Computer Sciences, Information Technology or an MBA-IT.
Scope: This position exists to follow-up with the clients regarding issues at their ends along with providing feedback and reports on their queries. The incumbent is also required to coordinate with the clients for the early resolution of and Service Outages.
Roles & Responsibility:
- Timely logging and tracking of complaints and queries.
- Follow up with the clients regarding resolution of complaints.
- Provide accurate & timely corrective measures to Clients in order to resolve complaints.
- Carry out appropriate investigation / determine issue & resolve any conflict.
- Escalate issues as per the defined Procedure for unresolved complaints.
- Management of Numbering Plan and keeping record of missing numbers.
- Generate relevant reports on regular / need basis.
- Maintain Downtime Record/Log for Clients.
- Develop / revise existing SOPs.
Education: 4-years Bachelor / 2-year Master degree in Computer Sciences, Information Technology or MBA-IT
Job Details
Pakistan MNP Database G Limited
Pakistan MNP Database G Limited provides B2B Services to the Four Cellular Mobile Operators regarding Mobile Number Portability. Pakistan Mobile Number Portability (MNP) Database (Guarantee) Limited, a subsidiary of all four Cellular Mobile Operators (CMOs) in Pakistan, invites motivated high-caliber professionals to be a part of its team based in Islamabad. Our objective is to excel and achieve the highest standards of customer satisfaction and acceptability in the national market at all levels.
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