Posted Jan 30, 2023 214 views
Main Responsibilities:
- Assist all employees with any computer or IT related issues
- Create, add and modify user accounts and services across our various cloud platforms
- Assist users over the phone, in-person, and remotely
- Administration of Active Directory, Azure, Sharepoint, Office365, EndPoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware
- Office365 support setting up devices and email clients, tablets, mobile phones, and computers
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
- Setting up network firewalls and switches
- Identify, troubleshoot, resolve, and document end-user system issues requests
- Ensure all requests are resolved promptly and with high-quality results
- Able to write technical documentation for configurations and procedures
- Well versed with LAN cabling and equipment installation
Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
Required Skill-Set:
- Any certifications in networking, Microsoft will be preferred
- Experience in the set-up, configuration, and use of computer hardware, software, and networks
- Ability to communicate technical issues to technical and non-technical employees
- Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection
- Quick analytic response to resolve issues in any situation
- Able to work in a fast-paced environment
- Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
- Basic understanding of Cloud Solutions & Cloud Computing
- Knowledge of wireless networks, set up maintenance and troubleshooting
- Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
- Experience providing remote support via phone and remote-control applications desired
Skills
Job Details
Pakistan Single Window
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.
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