Job Responsibilities:

  • Project management and leadership skills for managing projects and the teams involved with them
  • Provide Level 2 production support and manage incident resolution against established SLAs
  • Coordinate with Level 1 for issues handled or to be handled by Level 2 till closure / resolution
  • Maintain detailed and up-to-date documentation of issues, resolutions of the solution procedure
  • Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
  • Coach and oversee work and project coordination within the Applications Support team
  • Coordinate with Level 3 for getting issues diagnosed and fixed
  • Create and replicate failed scenarios to be shared with L3
  • Manage third party vendors
  • Prepare reports for senior management
  • Act as a subject matter expert for all internal business partners
  • Consult directly with users to assess their needs and then create and implement a strategy to improve either the business or application
  • Provide end user and technical training to business and inter-department personnel
  • Able to multitask when several critical issues happen simultaneously
  • Strong communication skills with the ability to capture and articulate technical and non-technical details


  • Proven experience supporting mission critical IT applications
  • Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM, API, Kubernetes, Dockers, Git etc
  • Ability to coach and mentor
  • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
  • Analytical and problem-solving skills to handle any issues that may occur and arise uninvited.
  • Organization and time management skills to keep projects on track and within budget
  • Excellent resource planning and task scheduling skills
  • Highly organized/multitask in a dynamic and fast paced environment
  • Must be highly analytical and detailed oriented
  • Self-motivated with the ability to work independently and as part of a team
  • Must be approachable always and not a clock watcher

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
25 - 45 Years
Minimum Education:
Degree Title:
In Information Technology
Career Level:
Experienced Professional
5 Years - 6 Years (Handling L2 Teams in a fast paced high pressure environment in any industry preferably in Trade, Logistics, Freight Forwarding, Supply chain, Warehousing, Transportation sector, Customs, FMCG etc is a must)
Apply Before:
Apr 01, 2023
Posting Date:
Mar 17, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Pakistan Single Window

Information Technology · 101-200 employees - Karachi

Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.

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