IT Supervisor Job Description
Overseeing the operations of corporate IT departments is the primary duty of IT Supervisors. They manage staff that upgrades and maintains a company’s computer systems, including databases, mainframe systems, data communication networks and software programs. IT Supervisors also manage a team of administrators and installers when installing and implementing new systems. It is typically the responsibility of IT Supervisors to hire, train and evaluate IT staff, assign tasks and arrange project schedules. In addition, IT Supervisors perform assessments on company systems to ensure proper operations and to identify any issues that need to be addressed.
IT Supervisors typically run IT departments but might report to a higher executive, such as Chief Technology Officer (CTO). They can work in nearly any type of industry. As reported by the Bureau of Labor Statistics (BLS), IT Supervisors should realize a growth rate of 15 percent through 2024. The continued need for increased cyber security and expansion of technological systems as well as the ongoing trend toward cloud computing are believed to be among the main reasons for this expected growth.
IT Supervisor Duties and Responsibilities
IT Supervisors must handle a variety of tasks in order to satisfy all of their core responsibilities in areas of computer systems analysis, installation, maintenance and upgrades. We have analyzed several job listings and identified the following duties and responsibilities that fall mainly to IT Supervisors.
Install and Maintain Computer Systems
IT Supervisors generally run the IT team that initially installs a company’s internal network and computer systems. They analyze a company’s technology needs, develop systems and software, implement hardware and software, conduct tests and maintain ongoing operations of all systems.
Upgrade Existing Technology
It is typically up to IT Supervisors to evaluate a company’s systems and determine the need for upgrades. They monitor information about upgrades to specific systems and schedule upgrades as needed.
Ensure Data Recovery
In emergency situations, it is imperative that companies have a data recovery system in place. IT Supervisors are typically responsible for creating a disaster recovery plan for corporate data and systems. IT Supervisors also assess data risk factors.
Manage IT Staff and Operations
From hiring and training staff to setting work schedules and establishing department procedures, IT Supervisors are generally responsible for all aspects of the operations of an IT department. They arrange for ongoing staff training and professional development, create work assignments, assemble installation teams, oversee Help Desk operations and perform employee evaluations.
IT Supervisor Skills
IT Supervisors should display stronger than average communication, analytical, organizational and problem solving skills to be successful in this field. They should be team-building leaders who possess time management and troubleshooting skills and a thorough understanding of computer systems and functions. Knowledge of business operations, such as financial and personnel management, is important. A deep understanding of project management practices and processes, such as scheduling, budgeting and meeting deadlines, is crucial for IT Supervisors. In addition to these important skills and abilities, employers typically seek IT Supervisors with the following capabilities:
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