Customer Service Advisor

ParcelWise Verified

Islamabad , Pakistan

Posted 3 days ago 748 views Report Job

PKR. 50,000 - 70,000/Month

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Job Description

  • An exciting opportunity to work in a friendly, environment in a continually growing company.

Job Summary:

  • We are looking for a highly motivated Customer Service Advisor.
  • We expect excellent communication skills with an ability to build customer relationships

About the Customer Service Advisor/Telephonist role:

  • You will be required to promote good customer relationships and communications.
  • You will be the first point of contact for our customers.
  • You will need excellent listening and communication skills, with the ability to build rapport with customers.
  • A high level of motivation is essential, as well as being extremely customer service focused and a desire to exceed customer expectations.

Customer Service Advisor/Telephonist Skills & Experience:

  • Previous experience working in the parcel industry would be an advantage
  • Must have previous experience of call answering in a busy environment
  • Intermediate or advance Microsoft applications including Word and Excel
  • Ability to drive continuous improvement adopting best practice
  • Strong analytical and problem-solving skills
  • Strong and effective communication skills- both verbal and via email
  • Excellent telephone and people handling skills
  • Good team player

Specific Tasks

  • Responding to customer queries via phone and email
  • Follow up with queries
  • Maintaining a strong business relationship with clients

Job Details

Total Positions:
4 Posts
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 18, 2019
Posting Date:
Sep 18, 2019
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ParcelWise

Courier / Logistics · 11-50 employees - Islamabad

ParcelWise