Posted Nov 13, 2025 129 views
Parker Russell Lahore office is hiring a skilled IT & Support Officer for its UAE based project to manage day-to-day IT operations and ensure smooth technical coordination between the Lahore and UAE offices, with responsibilities in system support, user assistance, asset management, and documentation control.
Office location: Gulberg, Lahore
Key Responsibilities & Accountabilities
IT Operations & Technical Support
- Provide first-line technical support for users in Lahore and UAE (onsite and remote).
- Diagnose and resolve hardware, software, and network issues promptly.
- Manage user accounts, access permissions, and email configurations.
- Coordinate installation and configuration of IT systems and software updates.
- Escalate complex or unresolved technical issues to senior IT personnel or external vendors as necessary
System Administration & Network Coordination
- Monitor and maintain local network performance and connectivity.
- Collaborate with UAE IT team to ensure system synchronisation and security compliance.
- Support setup of VPNs, shared drives, and remote desktop access.
- Maintain and configure office equipment (PCs, printers, routers, etc.).
Asset & Documentation Management
- Maintain up-to-date records of IT assets and accessories.
- Prepare IT-related reports including asset registers and incident logs.
- Archive user access records and configuration documents.
Cyber security & Compliance
- Support enforcement of company IT policies and cyber security protocols.
- Conduct regular system and data security checks.
- Assist in user training on safe IT practices and password management.
Coordination & On-boarding Support
- Coordinate with the UAE IT team for new user setups and system on-boarding.
- Provide IT setup support for new joiners and training sessions.
- Assist with online interviews, assessments, and virtual meeting support.
- Generate daily/weekly IT reports for management review.
Experience Required
- 2–3 years of experience in IT support, system administration, or helpdesk roles.
- Strong understanding of Windows OS, MS Office 365, and networking basics.
- Experience with remote support tools, VPNs, and ticketing systems preferred.
- Prior exposure to multi-location or project-based IT coordination is a plus.
Education:
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Certifications such as CCNA, Comp TIA A+, Network+, or MCSA will be an advantage/Upside.
Skills
Job Details
Parker Russell AJS Chartered Accountants
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