Apply For This Job

Close

Job Description

1.     Assessment and Validation of End-user Needs: Fields incoming help requests from end users via both telephone and e-mail. Documents and verifies all pertinent end user information and nature of problem or issue. Assures high quality delivery and operation of all end-to-end IT services. Follows, maintains, and enforces system and network policies, standards, and established service levels in Pathfinder locations worldwide.

2.     Issue Resolution: Prioritizes and schedules services specific to software, hardware, telecommunications system and A/V equipment. Escalates problems (when required) to the appropriately experienced technician. Evaluates documented resolutions and analyzes trends to prevent future problems. Applies diagnostic utilities and research to aid in troubleshooting. Performs hands-on fixes at the desktop level, including: installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus and encryption software. Performs post-resolution follow-ups.

3.     Data Management: Utilizes service management tools to collect and maintain pertinent service, asset, and configuration information.

4.     Preventative Maintenance: Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

5.     FAQs: Develops help sheets and frequently asked questions for end users to help in troubleshooting.

6.    Project Management and Participation: Leads, manages or participates in cross functional project teams.

Minimally Required Job-Specific Competencies:

·         Computer Hardware: Foundational knowledge of computer hardware.

·         PC Applications: Foundational knowledge of Active Directory, Windows OS, Mobile Devices, MDM, workstation imaging, Office 365, SCCM, Intune, and related products and technologies.

·         Telecommunications and Audio-Visual Equipment: Foundational knowledge of telecommunications and A/V equipment.

·         Research: Proven ability to research a wide range of computing issues, problems, and resolutions.

·         Project Management Planning: Proven ability to plan and manage cross-functional initiatives.

·         Preventative Maintenance and Troubleshooting: Ability to perform preventative maintenance on workstations, printers and peripherals, and troubleshoot common issues.

 

Minimally Required Organizational Competencies:

·         Analysis and Sound Judgement: Advanced analytical and trouble shooting skills. Ability to make sound judgments. Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness.

·         Software Applications: Advanced knowledge of MS Office products, including MS Word, Excel, PowerPoint and Outlook.

·         Languages: Proven ability to write and speak using local language and English language

·         Communication: Advanced oral and written communication skills using different forms of media. Ability to translate complex concepts to individuals at all levels.

·         Sexual and Reproductive Health and Rights Services: Foundational knowledge of family planning and reproductive health principles, practices and services of assigned program, including program strategies and indicators

·         Passion for Sexual and Reproductive Health Services: Commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices

·         Influencing and Customer Service Skills: Ability to influence using diplomacy skills with key stakeholders. In-depth demonstrated customer service skills.

·         Organization, Planning and Multi-tasking: Advanced organizational and planning skills, project planning and management skills. Proven ability to set priorities, meet deadlines and multi-task with minimal supervision. Proven ability to coordinate activities.

·         Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment, and ability to quickly learn new systems, processes and procedures and adapt local practices to global standards.

·         Matrix Management: Ability to thrive in a matrixed organization.

·         Confidentiality: Proven ability to maintain confidentiality on work-related issues.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Defence Housing Authority, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Computer Science or equivalent, or a combination of education and experience that yields the required competencies
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 31, 2019
Posting Date:
May 20, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Pathfinder International

N.G.O./Social Services · 1-10 employees - Karachi

pServices/p