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Guest Relation Manager / Assistant Guest Relation Manager
Pearl Continental Hotel Lahore
Lahore , Pakistan
Posted Nov 28, 2016 3 views
- Reports directly to and communicates with FOM on all pertinent matters affecting guest satisfaction.
- Provides functional assistance and direction to guest relation personnel.
- Interact with guests as well as individuals outside the hotel including, but not limited to travel industrial representative, competitors and other members of the local community.
- Cooperates, Coordinates and Communicates with other hotel departments as required.
- Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Monitor guest relations personnel to ensure SCC member, repeat guests and other VIP receives special recognition and service.
- Informs other operating departments, notable housekeeping F&B on matters which concern them.
- Escorts VIP guests to their room.
- Attend telephone calls promptly, politely and courteously following the telephone handling manners given by the hotel rules. Courteously providing all necessary information.
- Check on personal hygienic, grooming and body language of operating staff.
- Establishes and maintains efficient repeat guest history system.
- Promotes inter hotel sales and in house facilities.
- Check VIP rooms for amenities.
- Performs such functions as to include but not limited to.
- Regular guest welcome letters.
- Invitations to regular guest and long staying guests/ parties
- Attending to special requests by guests.
- Developing and implementing guest telephone contact.
- Informs senior management of special guest related problems.
- Handles guest complaints and refers them as necessary, follows up on corrective action.
- Comply, analyze and control guest relations cost.
- Schedule and attend VIP guest cocktail parties.
- Review VIP list to check room’s allocation, amenities and special requests.
- Review various reports generated on a timely basis.
- Performs related duties and special projects as assigned.
- Is responsible for developing training and disciplining subordinate staff.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Age:
27 - 42 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Feb 01, 2017
Posting Date:
Nov 28, 2016
Pearl Continental Hotel Lahore
Hospitality · 1001-1500 employees - Lahore
.Pearl Continental Hotel Lahore
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