Summary

To act in an organization in order to synchronize my abilities and to improve self-potential by seeking more challenging career and acquires higher positions to grow myself and the organization.

Experience

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Complaint Resolution Officer
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Nov 2016 - Present | Karachi, Pakistan

Essential Duties and Responsibilities:
Administration
Inventory controls Management
Field Operations Management
Customer Service Management
Complaint Handling & Resolution
Training NEW Field Engineers. (Technical Skills and Soft Skills)
Provide Technical support to Field Team by M-2000 & Orion.
Analyze Daily Performance Report of each FE.
Escalated case handling of HSME, DVR etc.
Analyze Quality Assurance of daily ticket opening/closing.
Coordinate daily with NOC, RF & CC Team.
Weekly Complaint Analysis and escalate to Supervisor and Performance Group.
Make routine visits to Resident FE Flagship / DPOS.
Provide assistance/feedback to CC Team for improvement and relevant escalations with
Technical Team.

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Team leader Complain Resolution unit
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Mar 2014 - Nov 2016 | Karachi, Pakistan

Provide Technical support to Field Team by M-2000 & Orion and Billing Crestel
Complaint Handling & Resolution
Field Operations Management
Customer Service Management

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Filed engineer Complain Resolution unit
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Oct 2011 - Mar 2014 | Karachi, Pakistan

Essential Duties and Responsibilities:
Work as Filed engineer Complain Resolution unit. To establish a wireless connectivity at user end as per some fixed parameters at customer’s premises, after appointment confirmation from customer,
Strong knowledge over WiMax working, modulation schemes & limitations.

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Team leader of technical & deployment engineer.
Shaheen Group (Distributor of Qubee)
Oct 2009 - Oct 2011 | Karachi, Pakistan

Responsibilities:
Work as team leader of technical & deployment engineering department at Shaheen Business Services,
To establish a wireless connectivity at user end as per some fixed parameters at customer’s premises, after appointment confirmation from customer,
Build relationship and delivering exceptional customer services internally and externally, as part of the Friendly user. Fresh Installations of indoor/outdoor CPEs, as recommendations from NOC,
Expert in deployment & troubleshooting of WiMax CPE’s which includes: Siemens SE680, SX681, SX682, SX686 Wifi & Zyxel MAX215M1W,MAX-216M1R Greenpacket DX350,UH350 & HGA’s.

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Business Agent
Harvest Topworth International Group
Jul 2007 - Sep 2009 | Karachi, Pakistan

Ideas selling experience in Harvest Topworth International Group.
Responsibilities:
• Increase sales and business development
• Forex trading
• Conducting presentations, meetings and PR activities
• Making Sales’ report and forecasting the sales

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Personal secretary
PeX HRC the Human Resource consultancy
Jan 2006 - Nov 2007 | Karachi, Pakistan

Responsibilities:
• Provided full secretarial support
• Typed letters, memoranda and reports with due to confidentiality
• Coordinated dairy and appointments for MD
• Arranged internal and external meeting
• correspondence, letters and e-mails
• co-ordinate with whole office staff
• keeping proper record of filing system

Education

University of Sindh
Bachelor (14 Years), Bachelors in Arts, ‎
Political Science, History
Grade B
2018
Sindh Board Of Technical Education karachi
Diploma, ‎
Applied Mathematics, Communication Networks, E-Commerce
Completed
2011
board of intermediate education Hyderabad
Higher Secondary School Certificate/Intermediate/A-Level, Faculty of Science (Pre-Engineering), ‎
Mathematics, Physics
Grade B+
2004
Matriculation from Board of Secondary Education Karachi.
Secondary School Certificate/Matriculation/O-Level, Matric in Science, ‎
Mathematics, Applied physics
Grade D
2000

Skills

3 Years HUAWEI M2000
3 Years M-2000
3 Years ORION

Languages

Intermediate Sindhi
Intermediate Saraiki
Intermediate Urdu
Intermediate English