Summary

I am a detailed oriented professional with 10+ years cross culture experience in ,Project Management, People Management Operations, Sales, Procurement, Customer Experience Management, Relationship Management Services, client Support Management, I am determined to inspire engagement with employees and stakeholders to deliver successful outcomes for the growth of organization.

Projects

Complition Of Pending Of Back Log Complaintsr

Experience

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Assistant Project Manager Operations
Rose Software Technology Park ,(US Based Healthcare IT Company)
Jun 2018 - Present | Rawalpindi, Pakistan

Assist project manager execution of the management plan for assigned projects
Project Analysis and Scoping to expedites the Project for Meeting Project Deadlines
Working one ERA (Electronic Remittance Advice) and EDI (Electronic Data Interchange)
Develop strategies and prioritize initiative based on management’s directive
Assess issues and suggest solutions to exceed productivity, ensure quality
Formulate and maintain various reports and dashboards to access team/project performance.
Help problem solve issues and suggest ways to improve the project
Carry out daily operational tasks in an effective and timely manner track and directly report project status updates to VP Operations and Project Manager
Analyze and follow-up on progress of projects.
Organize, file, and maintain all current project documents
Sustaining strong relationship with all Relevant
Enter information into and manage the digital project databases
Maintain positive relationship between Provider, Clearing house and Patients

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Operations Manager
Shelby BPO
Jan 2018 - May 2018 | Rawalpindi, Pakistan

 Promoting and administering the commodities and products(Mortgage, AT&T Direct TV, Spectrum) of the establishment and
selling them
 Leading the effective and easy flow of events, plans and strategies
 Manage and organize the delivery to be made to client in the right quantity and specification
 Giving inside information to the management personnel with respect to the business conditions, strategies, events and
programs, advancements and future operational business expectations of the establishment
 Determine service policies and analyzing reports to determine customer satisfaction.
 Coordination with international clients and serves customers by planning and implementing call centers strategies &
operations, improving systems and processes, managing staff.

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Training & Development Specialist (jazz project)p
Mind Bridge (Ferotek PVT Ltd)
Jul 2017 - Dec 2017 | Lahore, Pakistan

 Conduct session of Improvement of ICE( interactive customer endorsement) and NPS (Net promoter Score)
 Conduct one on one coaching/appreciation session with low performers and provide positive/constructive feedback.
 Coach, motivate and developed representatives for inbound jazz projects.
 Provide training for the Improvement of soft skills and communication of inbound agents
 Complete awareness of close feedback department, training about MEDALLIA, and NPS Bottom _up system.
 Conduct quiz of entire floor, improvement session of QSL
 New hire training session ,Auditing of QSL and AHT of new hire batches
 Implementation of performance improvement plan shared with client(Jazz)
 Developed and designed training materials.

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Procurement Specialist
Digital Devices Ltd
Jan 2017 - May 2017 | Lahore, Pakistan

Purchase of ITS Hardware Products/Software from UK, Europe UAE, USA China.
• Sourcing of ITS Hardware Products/Software from UK, Europe, and UAE, USA China.
• Maintain Good Relations with UK, Europe, USA supplier’s
• Sourcing of New Supplier’s From UK, Europe, and USA.
• To handle and coordinate customer complaint regarding delivery issue
• Maintenance of customer files to update and ensure the quality of customer
• Purchase Orders( Purchase order processing) Shipments Tracking
• Quotation (Take prices from supplier’s and submit quotation to sales team)
• Prepare and submission of quotation to Sales Team.
• Monthly RFQ(Request For Quotation), Orders, RMS(Retail Management System ) reporting
• Taking Feed From Suppliers and get them updated in CRM

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Team Leader Investigation & Resolution Unit
Mobilink (Vimpelcom)
Oct 2016 - Dec 2016 | Lahore, Pakistan

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Team Leader Mobile Financial Services Backend Support Team
Mobilink (Vimpelcom)
May 2016 - Oct 2016 | Lahore, Pakistan

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Team Lead Contact Center
Mobilink (Vimpelcom)
Jul 2012 - Apr 2016 | Lahore, Pakistan

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Team Coordinator Contact Center
Mobilink (Vimpelcom)
Mar 2008 - Mar 2012 | Lahore, Pakistan

Education

Allama Iqbal Open University (AIOU)
Masters, Masters in Science, M.Sc Gender and women Studies‎
Social Sciences
Percentage 63%
2016
University of the Punjab
Bachelors, Bachelors in Arts, ‎
Education, Mass Communication
Percentage 50%
2004
Board of Intermediate & Secondary Education, Gujranwala
Intermediate/A-Level, Intermediate in General Science, Matriculation with Arts‎
Mathematics
2001

Skills

5+ Years Time Managmemt, Deligation, Leadership, Team Managment, Stress Management, Emotional Inteligence,

Languages

Expert Punjabi
Expert Urdu
Expert English