I am versatile, analytical and hard-working professional with a practical hands-on approach who always perseveres to achieve the best result. Able to collect and analyze information, digest facts and quickly grasp complex technical issues. Excellent negotiation and problem solving skills and swiftly identifies the root of any problem and develops an effective solutions. Proven ability to manage and complete projects to the highest standard, with a meticulous attention to details and within agreed deadlines.
Strategically manage diverse technical complaints and queries of corporate clients regarding internet access technologies (i.e. DSL, VSAT, Fiber, WiMAX, GPON and RF) and domain hosting.
• Involves in all direct activities to resolve hardware, software and Technical problems of corporate customers in a timely and accurate fashion.
• Visit at customer end, if it is necessary for the satisfaction of client & rectification of issue.