Summary

To achieve professional excellence and distinction through sheer proficiency and teamwork and to pursue a career in an organization that expects its employees to take initiative in a challenging and dynamic environment.

Projects

Mobile Bug Detector

Experience

Company Logo
Senior Support Engineer & Billing Support
axiom telecom
Jun 2012 - Feb 2018 , United Arab Emirates

o Du E-Voucher Customer support Calls.
o Troubleshooting POS Terminals.
o Configuring & Troubleshooting POS Printers.
o Tracking POS Transaction & Bills.
o Working In a Team Environment.
o Site visit for troubleshooting the issue and customer’s feedback.
o POS Terminal Training for new customers.
o Checking and Fixing Sales Report issues.
o Answering the calls and emails from Customers and Sales team.
o Hardware and Software Installation, Management and Troubleshooting.
o Fixing the tickets within given SLA & ability to work effectively under
pressure.

Company Logo
TRAINEE
Pakistan Telecommunication Company Limited (PTCL)
May 2011 - Jul 2011 | Wah Cantt, Pakistan

Education

Cisco Certified Network Associate
Certification, Tracking ID : 425964170012JNBK‎
Routing and Switching
Completed
2016
COMSATS Institute of Information Technology
Bachelors, , BS in telecommunication and networking‎
M.Phil in Molecular Biology
CGPA 2.4/4
2011

Skills

4 Years Administration of LAN
4 Years Customer Support
2 Years DATA ENTRY
5+ Years Microsoft Office
4 Years Networking
4 Years routing and switching
4 Years Routing Protocols
4 Years server configuration
5+ Years Software OS/Application Installation
4 Years Support and Helpdesk
4 Years Teamwork
5+ Years Troubleshooting Skills
Less than 1 YearUrdu Typing

Languages

Beginner Arabic
Intermediate Punjabi
Expert Urdu
Expert English

Endorsements

Generic placeholder image
Zeeshan Haider
Senior Support Engineer, Axiom Telecom LLC
Worked with you at axiom telecom

done

Zeeshan Contacts

Zeeshan Haider
Axiom Telecom LLC