Summary

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

Projects

Effect of HR Training on Employees (Ericson UK)

Experience

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Manager Operations
Recruiting Solutions US BPO
Jan 2014 - Present | Islamabad, Pakistan

 Perform quality controls, Admin and monitor growth KPI’s.
 Assist HR with recruiting when necessary and oversee the reports.
 Contribute towards the achievement of company’s strategy and operational objects.
 Informative interview & interview debrief calls with candidates.
 Delegating tasks and set deadlines for your internal team.

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Floor Manager
J Telemarketing
May 2012 - Jan 2014 | Islamabad, Pakistan

 Recruit, train, supervise and appraise human resources.
 Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
 Review the performance of staff, identify training needs.
 Improve quality and to minimize errors to provide best customer service.
 Coordinate, manage, and monitor the working of various departments in the organization.
 Assist HR with recruiting when necessary and oversee the reports.
 Setting clear team goals.

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Manager Operations
Tesco Stores London England
Feb 2007 - Feb 2012 | Greater London, United Kingdom

 Plan and review compensation actions; enforcing policies and procedures.

 Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

 Implement health & safety to resolve any legal and security issues.

 Payroll management, agency expenses and oversee overall financial management.
 Achieving growth and hitting sales targets by successfully managing the sales team.

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Research Analyst
Pakistan institute of development Economics
Jun 2006 - Jan 2007 | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

Education

University of East London, England
Masters, Masters in Business Administration, Human Resource‎
Accounting & Finance, Business Economics, Human Resource Management
Percentage 60%
2009
London South Bank University
Diploma, Certified Course in Security From London‎
Security Management
Completed
2008
Quaid-i-Azam University
Masters, Masters in Science, MSC‎
Economics, Finance, Statistics
Percentage 59%
2007
University of the Punjab
Bachelors, Bachelors in Commerce, B.Com‎
accounting, commerce, economics
Grade B
2004
University of Central Punjab (UCP)
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Accounting & Finance, Advertising and Communication Management, Business Economics
Grade B
2002

Skills

5+ Years Accurate Data Entry
4 Years Computer Literacy
4 Years CRM
4 Years Customer Service Certification (CBP)
3 Years Distribution Management
3 Years E-Commerce
5+ Years English Fluency
5+ Years Excellent Verbal and Written Communication
5+ Years experienced
5+ Years Good Communication skills
5+ Years High Pressure Situations
2 Years Microsoft Excel
3 Years MS OFFICE
4 Years MS Word
1 year report writing
5+ Years Strong Communication skills
4 Years Typing
2 Years WEB SEARCH
5+ Years written and spoken
5+ Years Accurate Data Entry
4 Years Administration Activities
3 Years Administration Jobs
3 Years analysis
5+ Years at least two years experince
3 Years • Good presentation skills.
5+ Years • Strong Interpersonal and communication
2 Years Balance Training
3 Years Behavioral Consultation
3 Years best at communications
5+ Years Building Relationships
3 Years Business Development
4 Years Business requirement specification
4 Years Capital Budgeting
3 Years Change management
Less than 1 YearChinese Language
4 Years Client Follow-up
5+ Years Closing
4 Years Cold Calling
5+ Years communicate clearly
5+ Years COMMUNICATION
5+ Years Communication Skills
3 Years Contract management
4 Years Corporate - Finance Departments
4 Years Corporate - HR Departments
3 Years Corporate - Marketing Departments
3 Years Corporate - Procurement / Administration Departmen
2 Years Corporate Tax Filings
2 Years correspondences
5+ Years Cross Selling
5+ Years CSR

Languages

Expert Urdu
Expert English

Companies Followed

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