Please turn on your javascript Mirza Waqas Baig - Assistant Manager Aftersales. - Al-Fatah Electronics - Lahore, Pakistan

Summary

I am working with Al-Fatah Electronics as Assistant Manager After-sales.

Main Job Responsibilities:
• Manage CSR and Technical Team.
• Cross checking on solved issues of customer.
• Follow up with aftersales providing companies


I am having experience of working on different campaigns of Ufone as backup i.e. HL333, HL788, HL688, HL789.
Also worked on SAMSUNG Official HELPLINE (project of Ufone, Ufone is Service Partner of Samsung Pakistan in Pakistan) as:

• Remote Management Officer.
• Web Live Chat Officer.
• Email Correspondence.
• Customer Facilitation Officer.

On Job Achievements:

Ø Certificate of Excellence - Samsung Electronics
For fulfilling all professional requirement and remonstrating exceptional product knowledge and on Call skills. {In MENA (Middle East and North Africa) Regional Call Center Championship held at Dubai, UAE}.

Ø Top Performer Employee of the month in following months (Ufone):
June 2015, Aug 2015 - Rating 1st, Oct 2015 - Rating 1st, Nov 2015, Dec 2016 - Rating 2nd.

Ø Top Performer in Call Transfer to IVR Project (Ufone): Nov 2013 & Mar 2014.

Having worked within the Sales, Management and Customer Services for over 7 years, I have developed a wide range of skills (Like Sales, Management and Customer Services Flexibility, problem solving abilities, good communication and creativity).

Experience

Company Logo
Assistant Manager Aftersales.
Al-Fatah Electronics
Dec 2017 - Present | Lahore, Pakistan

Job Responsibilities:

• Manage Office, CSR's and Technical Teams.
• Cross checking on solved issues of customer.
• Follow up with aftersales providing companies.

Company Logo
Customer Facilitation Officer
Ufone
Apr 2013 - Dec 2017 | Lahore, Pakistan

I am having experience of working on different campaigns of Ufone as backup i.e. HL333, HL788, HL688, HL789.
Also worked on SAMSUNG Official HELPLINE (project of Ufone, Ufone is Service Partner of Samsung Pakistan in Pakistan) as:

• Remote Management Officer.
• Web Live Chat Officer.
• Email Correspondence.
• Customer Facilitation Officer.


Job Description:
• To provide excellent customer services while in contact with customers on different mediums
i.e. on calls, Web Live Chat, Remote Management in accordance to defined SOPs.
• To achieve assigned quantitative assigned targets effectively as per parameters.
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services etc.


Achievements on Job:
 Certificate of Excellence by Samsung Electronics – Dec 2016
For fulfilling all professional requirement and remonstrating exceptional product knowledge and on
Call skills. {In MENA (Middle East and North Africa) Regional Call Center Championship held at Dubai, UAE}.

 Top Performer Employee of the month in following months (Ufone):
June 2015, Aug 2015 – Rating: 1st, Oct 2015 – Rating: 1st, Nov 2015, Dec 2016 – Rating: 2nd.

 Top Performer in Call Transfer to IVR Project (Ufone): Nov 2013 & Mar 2014.

Company Logo
Office Manager.
Lucky Motors, Bour Wala Chowk, Lahore Railway Station, Lahore.
Jan 2009 - Jun 2012 | Lahore, Pakistan

Education

Peak Solution College
Computer
2012
University of the Punjab
Bachelors in Arts Bachelors‎
Arts
Percentage 46%
2012
Lahore Institute of Technical Education (LITE)
Web Development Course‎
HTML, DIffrents Tags and Usage of Dreamweaver
2012
Federal Board
Faculty of Arts Intermediate‎
Division Third
2009
Lahore Board
Matric in Science Matriculation‎
Division Third
2005

Skills

1 yearComputer Hardware software
2 Years Corporate - Procurement / Administration Departmen
4 Years Custom CRM
4 Years Customer Care
2 Years Individuals / Consumers
Less than 1 YearREMOTE MANAGEMENT
Less than 1 YearWeb Live Chat

Languages

Intermediate Punjabi
Expert Urdu
Expert English

Companies Followed

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Mirza Waqas Contacts

Muhammad Bilal Awan
Amadeus Pakistan