Summary

Systems Administration with over 8 years of experience in IT systems and software applications in computer systems providing technical solutions through high-quality service and support, skilled in Analytical Skills, Servers, Software Installation, Software Deployment and Troubleshooting. Strong information technology professional with a BSc focused in Computer Science. Performs job with active listening, determination and positive attitude to hard work, seeking position in a challenging and rewarding IT/Tech environment where I can expand upon my existing skill base while contributing to a lively IT team.

Projects

IT Help Desk

Experience

Company Logo
Systems Engineer
Nakisa Inc
Mar 2019 - Present | Lahore, Pakistan

Maintain all Nakisa systems including;
GP
CRM
SharePoint
Tenrox or equivalent
Atlassian and all its sub products such as JIRA, Confluence, Service Desk, Etc.
Office 365 application, such as SharePoint, flow, forms, etc.
Other systems used at Nakisa
Design new workflows, such as Customer Journey Mapping, integrate Sales and Marketing activities, integration of CRM and ERP, design and implement new forms
Design and produce standardized reports
Maintain and create security groups
Write requirements for new systems and may also help implement them and monitor their effectiveness.
Ability to generate documentation such as flowcharts, collect and analyze requirements, help in software selection, and monitor systems once they're in place
Troubleshooting technical issues
Creating system guidelines and manuals for the organization
Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

Company Logo
Senior System Engineer
Express News
Jul 2016 - Mar 2019 | Lahore, Pakistan

 Managing upcoming projects for and by the company. Preparation and reporting on completion of projects before deadline,
 Manage and support to Octopus server and troubleshoot for end user queries
 VIZ (Graphics Software) Installations and Configurations, and support for end users and Server,
 Troubleshooting and support for Aveco(Automation System) terminals and server
 Troubleshooting and support for Vector Box of Entertainment Channel,
 Manage virtual machines and server on VMware virtual environment,
 Manage and installation of CANDV on MAC as backup of Automation System to the end users in PCR for RUNDOWN,
 Management of systems in All Control Rooms and Data Center,
 Auto-script prompter support for PCR and Anchors,
 Installation and Support for Incite NM, MPX on windows XP/ Win 7, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Capturing Cards,
 Troubleshooting and Maintenance of SeaChange Storage {(BML) Broadcast Media Library},
 Troubleshoot and management of SeaChange media client (MCL) ,
 Installation, Troubleshooting various problems regarding servers,
 Manage and troubleshoot AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 8 & 10 Servers, File Catalyst and Serv-U as FTP Servers,
 Installing client PCs with Windows XP/Vista/Win7/Win 8 integrated with domains and all required software,
 Provide backup support to Support Team as Shift Incharge,
 Space management and backups of servers,
 Various application support and installations for end users,
 Preparing sheets of problem logs monthly,
 Give technical Support to Drone team (video out, live broadcast),
 Manage Conference Calls with other cities,
 Give remote support to other Stations (Bureaus) of different cities

Company Logo
Senior System Support Engineer
Express News
Feb 2015 - Mar 2016 | Lahore, Pakistan

• Provide backup support to Support Team as Shift Incharge
• Troubleshooting and Maintenance of SeaChange Storage ((BML) Broadcast Media Library)
• Troubleshooting & support for Astra Server (Automation System) of Aveco
• Manage virtual machines and server on VMware virtual environment
• Troubleshooting various problems regarding web based application Servers, SQL Servers
• Configuration, Troubleshooting & Maintenance for AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 6,8 & 10 Server
• Maintenance & Support for File Catalyst & Serv-U FTP Servers
• Troubleshoot and management of MCL Media Client of SeaChange (Playout)
• Provided on-call support for critical issues.

• Troubleshooting and support for Vector Box (Playout Software) of Entertainment Channel
• Give remote support to other Stations(Bureaus) in different cities
• Manage Conference Calls with other cities

Company Logo
System Support Engineer
Express News (Television Media Network )
Mar 2013 - Feb 2015 | Lahore, Pakistan

• Client end user support for Software/Hardware issues
• Graphics Software VIZ Client Installations and Configurations & support for end users
• Client support for Astra Clients Aveco & CANDV on MAC as backup of Aveco to the end users in PCR
• Auto-script prompter support for PCR and Anchors
• Installation and Support for Editing Software Incite NM, MPX, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Video/Capturing Cards
• Installing client PCs with Windows 2000/XP/Vista/Win7 integrated with domains
• Various application support and installations for end users

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IT-Support Officer
HSBC (HBME) BANK MIDDLE EAST LTD(BCI Contract)
Jun 2010 - Feb 2013 | Lahore, Pakistan

• Provided base level IT support to non-technical personnel within the business.
• Provided on-call support for critical issues.
• Basic Support of System Administration
• Ensure Effective Utilization of in House Online Desktop PC’s
• Telecommunication Infrastructure Management (LAN,WAN)
• IT Help Desk Complains Equipment Management and Maintain Equipment Inventory
• Basic Maintenance of Printers & Scanners,
• Management with Vendors for repairing MIS Management Superfluous Services (PABX Exchange, UPS, )

Education

Virtual University of Pakistan
Bachelors, Bachelors in Science, Bachelors in Science‎
Computer Science
CGPA 2.7/4
2015

Skills

Less than 1 Year ERP MSD AX
5+ Years Positive Attitude
5+ Years team leader
4 Years Active Directory
3 Years business analysis
4 Years DHCP
4 Years DNS Management
5+ Years Experience in IT hardware & Software
5+ Years Good Communication
Less than 1 YearImpact Analysis
5+ Years Information Technology Audit
4 Years Leadership qualities
1 yearNetwork admin skills
5+ Years Problem Solving
5+ Years Process Management
3 Years Project Management
Less than 1 YearReverse Engineering
3 Years SQL Server Management studio
5+ Years System Administration
3 Years Team Building Facilitation
5+ Years Technical Management

Languages

Expert Urdu
Intermediate English

Companies Followed

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